Effective Date: March 2026

We are committed to protecting your privacy and the security of your personal information. Your data will not be transferred to external organizations under any circumstances. We have implemented strict internal policies and technical safeguards to prevent unauthorized sharing or disclosure of your information. Access to user data is limited to authorized personnel only, and regular audits are conducted to ensure compliance with our privacy standards.
 

1. Who We Are

Total Clean 378 Village Square Orinda, CA 94563 (925) 376-1004 info@totalclean-solution.com

Website: https://www.totalclean-solution.com

Total Clean provides professional residential and commercial cleaning services throughout the East Bay Area and Contra Costa County.
 

2. Information We Collect

We may collect the following information when you use our website or contact us:

• Name

• Email address

• Phone number

• Physical address

• Zip code

• Service details submitted through forms

• IP address

• Browser type and device information

• Website usage data (pages visited, time on site, referring URL)

This information is collected when you:

• Submit a cleaning estimate request

• Contact us by phone, email, or online form

• Leave a comment or review (if enabled)

• Interact with our website or advertisements
   

3. How We Use Your Information

We use the information we collect to:

• Respond to cleaning estimate and service requests

• Schedule and confirm appointments

• Communicate regarding services and appointments

• Improve website performance and user experience

• Provide customer support

• Send service-related communications

• Measure advertising performance and improve ad targeting

We do not sell your personal information to third parties.
 

4. Cookies, Tracking Technologies & Online Advertising

Our website uses cookies and similar technologies including:

• Cookies: Small text files stored on your device that help us improve website performance, remember preferences, and understand visitor behavior.

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to maintain and improve our website and services. Google Analytics collects the IP address assigned to you on the date you visit our site, but not your name or other identifying information. You can learn more about how Google uses data at https://policies.google.com/technologies/partner-sites.

• Google Ads Conversion Tracking & Remarketing: We use Google Ads to display advertisements on third-party websites and to track conversions from our ads. Google may use cookies to serve ads based on your prior visits to our website. This means you may see our advertisements on other websites after visiting totalclean-solution.com. You can opt out of personalized advertising by visiting https://adssettings.google.com.

• Call Tracking: We use call tracking technology to measure the effectiveness of our advertising. Tracking phone numbers may be displayed on our website and in advertisements. These numbers forward to our business line so we can measure which marketing channels generate calls.

• Spam Detection Services: We use tools to prevent spam form submissions.

You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
 

5. Embedded Content

Pages on this website may include embedded content such as videos, maps, or review widgets. Embedded content from third-party websites behaves as if you visited that website directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
 

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Trusted service providers who assist with business operations (such as website hosting, call tracking, email services, and payment processing)

• Advertising platforms such as Google for the purpose of measuring and improving ad performance

• Law enforcement or regulatory agencies if required by applicable law

All third-party providers are required to handle your information in accordance with their own privacy policies and applicable law.
 

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill service requests

• Maintain business records

• Comply with legal obligations

If comments or reviews are enabled, that data may be retained indefinitely for display and moderation purposes. You may request deletion at any time.
 

8. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Request access to the personal data we have collected about you

• Request deletion of your personal information

• Request correction of inaccurate personal information

• Request disclosure of the categories of information collected and the purposes for which it is used

• Request information about whether your data has been sold or shared

To submit a request, contact us at:

• Email: info@totalclean-solution.com

• Phone: (925) 376-1004

We will respond to verifiable consumer requests within 45 days. We will not discriminate against you for exercising your privacy rights.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
 

9. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
 

10. Communication Consent

By submitting your contact information through our website, forms, or advertisements, you consent to be contacted by Total Clean via:

• Phone (including calls from tracking numbers)

• Email

• Text message (SMS)

You may opt out of communications at any time by contacting us directly or by following any unsubscribe instructions included in our messages. Opting out of marketing communications does not affect service-related communications for scheduled appointments.

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10A. Text Messaging Consent & SMS Privacy

By opting in to receive text messages from Total Clean, you consent to receive recurring automated text messages related to your service requests, appointment scheduling, estimates, and service-related updates. Message frequency may vary. Message and data rates may apply.
 

You may opt out of text messages at any time by replying STOP to any message. For help, reply HELP or contact us at info@totalclean-solution.com or (925) 376-1004.
 

Mobile information collected through text messaging opt-in will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 

By providing your phone number and opting in to text messaging, you confirm that you are the account holder for the mobile number provided or that you have authorization from the account holder to receive text messages at that number.
 

Consent to receive text messages is not a condition of purchasing any services from Total Clean.
 

11. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.
 

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any website you visit.
 

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.
 

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Total Clean 378 Village Square Orinda, CA 94563 (925) 376-1004 info@totalclean-solution.com