Effective Date: March 2026
 

These Terms & Conditions govern your use of the Total Clean website located at https://www.totalclean-solution.com and any related subdomains. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use this website.
 

1. Website Use

This website is provided for informational purposes and to allow users to request residential and commercial cleaning estimates.

By using this website, you agree not to:

• Submit false, misleading, or fraudulent information

• Misuse website forms or contact methods

• Attempt to gain unauthorized access to any part of the website, its servers, or any connected systems

• Use the website for any unlawful purpose

• Interfere with or disrupt the operation of the website
   

2. Estimates & Scheduling

• All cleaning estimates provided through this website or by phone are non-binding and subject to change.

• Final pricing and scope of work are determined based on service details, property condition, and an assessment conducted prior to or at the time of service.

• Submitting a form or requesting an estimate does not constitute a binding contract or guarantee of service.

• Service availability is not guaranteed until confirmed in writing or by phone by Total Clean.

All work performed is subject to a separate service agreement between Total Clean and the client.
 

3. Service Disclaimer

Total Clean provides professional residential and commercial cleaning services throughout the East Bay Area and Contra Costa County.

Cleaning results may vary depending on:

• Property condition and size

• Level of buildup or soiling

• Types of materials and surfaces present

• Access to the property and specific areas within it

We do not guarantee specific outcomes beyond reasonable professional standards. Any representations made on this website regarding service quality are general descriptions and not guarantees of results for any specific property.
 

4. Payment Terms

Payment terms, methods, and any applicable fees are communicated at the time of scheduling.

Late cancellations, lock-out situations, no-shows, or same-day schedule changes may be subject to fees as disclosed during the booking process. Specific policies regarding cancellations and fees are available in our Service Policies.
 

5. Communication Authorization

By submitting your contact information through this website, online forms, or in response to advertisements, you authorize Total Clean to communicate with you regarding:

• Estimates and quotes

• Scheduling and appointment confirmations

• Service updates and follow-ups

• Promotions and service-related offers (only if opted in)

Communications may be made via phone (including calls from call tracking numbers), email, or text message (SMS). You may opt out of marketing communications at any time by contacting us or following any unsubscribe instructions provided. Opting out of marketing does not affect service-related communications for active appointments.
 

6. Online Advertising & Tracking

This website uses Google Ads, Google Analytics, and other advertising and analytics tools. By using this website, you acknowledge that:

• Cookies and tracking technologies may be used to measure website and ad performance

• You may see Total Clean advertisements on third-party websites based on your visit to this site (remarketing)

• Call tracking numbers may be displayed in place of our primary business number for advertising measurement purposes

For more information, please review our Privacy Policy.
 

7. Intellectual Property

All website content — including text, images, logos, graphics, page layouts, and design elements — is the property of Total Clean unless otherwise noted and is protected by applicable copyright and trademark laws.

You may not copy, reproduce, distribute, or use any content from this website without prior written permission from Total Clean.
 

8. User-Submitted Content

Any content, information, or materials you submit through this website (including form submissions, comments, and reviews) become the property of Total Clean for the purposes of providing services and improving our business. We reserve the right to use, display, or remove user-submitted content at our discretion.

By submitting content, you represent that it is accurate, not misleading, and does not violate any third-party rights.
 

9. Limitation of Liability

To the fullest extent permitted by California law, Total Clean is not responsible for:

• Website interruptions, downtime, or technical errors

• Errors or inaccuracies in website content

• Third-party website content linked from this site

• Indirect, incidental, or consequential damages arising from your use of this website

• Loss of data or unauthorized access resulting from circumstances beyond our reasonable control

Use of this website is at your own risk. This website is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
 

10. Indemnification

You agree to indemnify and hold harmless Total Clean, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the website, violation of these terms, or infringement of any third-party rights.
 

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the State of California. Any disputes arising under or related to these terms shall be resolved in the state or federal courts located in Contra Costa County, California.
 

12. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
 

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website after any changes constitutes acceptance of the updated terms.
 

14. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Total Clean 378 Village Square Orinda, CA 94563 (925) 376-1004 info@totalclean-solution.com